Hi, How Can We Help You?

We are pleased to offer free standard shipping within the United States for orders exceeding $79. A flat rate of $12.00 will be applied for orders under $79. For orders shipping to Hawaii and Alaska, a shipping fee of $15 will apply. However, for orders to Hawaii and Alaska that exceed $279, we provide free shipping. We do not ship to Puerto Rico and US Virgin Islands.

When can I expect my order to arrive?

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Shipping to Hawaii and Alaska may require more time for delivery.

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time.

Can I change my order or shipping information?

Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After anorder is confirmed, we are unable to update the order or shipping details.

Exchange

If you wish to exchange your item(s), log in and start the return process from your account . If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Please ensure your items are packaged in the original boxing it arrived in. Exchanges will be processed upon receipt of the original item. 

Return

At BreezySleep, we take pride in the quality of our products are are confident that you will find great satisfaction in the comfort of our bedding. If, however, you find yourself unsatisfied with your purchase, we offer a 14-day window from the date of your purchase which you can initiate a return. There will be a 12% restocking fee for your return, which will be deducted from the amount of your refund. To be eligible for a refund, it is essential that your product is returned in the original packaging it was received in and free from any stains or damage. Please note that we are unable to accept returns that lack the original packaging. 

All returns will be refunded to the original payment method, issued through store credit, or exchange. If for any reason, your original form of payment is no longe active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honoured if requested within 14 days of when the gift order was placed and refunds shall be issued in the form of store credit to the original purchaser.

To start the return,  please log in and start the return process from your account . Return shipping fees from the United States will be covered by BreezySleep. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent your email within 24-48 hours. Customers are able to monitor their returns or exchanges from your account at any time. Items sent back without submitting through the BreezySleep account will not be accepted.

Our return policy permits a maximum of 2 items to be returned per order. This limit is in place to facilitate efficient processing and to maintain the quality of service for all customers. Thank you for your compliance with our policy.

Refunds

After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 5-21 business days for your bank or credit card company to process and post the refund.

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.

Orders purchased via PayPal will only be eligible for a refund to your PayPal account.

What payment methods do you accept?

We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Shop Pay.